In the event that the Customer cancels a reservation, the Travel Agent shall have the right to charge a fee or withhold a part of the payment and claim the damage suffered by the Travel Agent. Suppliers reserve the right to cancel any of the services they have provided before departure, in such a case the entire ticket price will be refunded to the passenger without further liability of the Travel Agency.
The Travel Agent will charge a service fee to process the refund request. (Customers should refer to the 'Refunds' section for these Terms, cancellation provisions are also available in the Supplier's Terms, website. Suppliers may charge cancellation fees in excess of and above the cancellation fees stated here).
If a 'Cancellation and Return Policy' has not been purchased by the Customer at the time of booking, the refunds will not be evaluated by the Travel Agency under any circumstances. The returns made by the suppliers are subject to their respective terms and conditions. The Travel Agent will charge a fee for processing the refund request. Suppliers may receive the above-mentioned return processing fees.
A change fee for each reservation is charged for any changes made to an approved itinerary or ticket. This is a fee charged in addition to the change fee charged by the Supplier.