Question 1

What should I pay attention to when buying tickets?

Accepted Answer

When purchasing a ticket, you must ensure that your full name, date, and flight details are entered accurately and completely. Additionally, checking your PNR number and the details of your selected flight package will help you prevent potential issues.

Question 2

What is PNR number?

Accepted Answer

PNR (Passenger Name Record) is a unique tracking number assigned to your flight reservation. Once you purchase your ticket, your PNR code will be sent to you via SMS and email. You can easily check your flight details using this code.

Question 3

I made a payment but didn’t receive my ticket. What should I do?

Accepted Answer

Due to some technical issues, your ticket may not be delivered immediately. If you experience such a situation, you can contact us through our WhatsApp and support line. If the ticketing process cannot be completed, your payment will automatically be refunded and transferred to your bank by us. The refund process may take 1 to 10 business days depending on your bank.

Question 4

When will I receive the refund for my cancelled ticket?

Accepted Answer

Following the cancellation, the remaining balance-after any airline penalty deductions, if applicable-will be refunded to your bank within an average of 1-3 business days. The time it takes for the refunded amount to reflect in your account may vary depending on your bank's processing procedures.

Question 5

Can I get a refund for the service fee?

Accepted Answer

In cancellation and refund processes, the service fee is non-refundable due to the scope of the services provided. This fee covers the costs associated with the transactions and services already performed.

Question 6

What are the terms and conditions for changes or cancellations?

Accepted Answer

For change and cancellation requests, a request must be submitted at least 12 hours prior to the flight time. In these transactions, penalty deductions, taxes, and service fees may apply in accordance with airline regulations.

Question 7

Can I change the name on my ticket?

Accepted Answer

No. Flight tickets are personal and the name on them cannot be changed or transferred. Incorrect or missing names entered during purchase are also not eligible for modification; therefore, it is essential to check your information carefully.

Question 8

Can I cancel tickets online for every flight?

Accepted Answer

Domestic flights, international flights, and insured tickets with cancellation or change rights can be canceled online. For tickets where check-in has already been completed, you must contact the airline to cancel the check-in prior to initiating the cancellation process.

Question 9

How can I perform an online ticket cancellation?

Accepted Answer

If you purchased your ticket by logging in, you can perform the cancellation process through the "My Flight Tickets" section. For tickets purchased without a membership login, you can inquire using your PNR code and surname, and then proceed with the cancellation on the screen that appears.

Question 10

Will I receive a full refund for an online ticket cancellation?

Accepted Answer

No. In online cancellation transactions, the ticketing service fee is not included in the refund scope. The refundable amount is determined according to airline regulations and ticket conditions.

Question 11

Can I purchase an open-ended flight ticket?

Accepted Answer

No. Flight tickets cannot be purchased as "open tickets" at the time of booking. However, tickets purchased for a specific date may later be converted to open ticket status, depending on the airline's rules.

Question 12

I want to change or cancel my reservation. What should I do?

Accepted Answer

For your change and cancellation requests regarding your reservation, you can contact us via our WhatsApp support line at 0850 346 13 46 .

Question 13

Is Gidiyorum.com reliable?

Accepted Answer

Gidiyorum.com is a secure online travel platform committed to protecting the privacy of its users' personal data and payment security at the highest level. Your personal information is safe: All information you share is protected under KVKK (Personal Data Protection Law) and relevant legislation, used solely for providing services, and maintained with high security standards. Your payments are processed securely: During payment transactions, SSL certificates and the 3D Secure infrastructure, which meets international security standards, are utilized. Your card details are transmitted directly to the bank in an encrypted format and are never stored on Gidiyorum.com systems.

Question 14

How can I become a member of Gidiyorum.com?

Accepted Answer

You can easily sign up in just a few steps by clicking the “Sign Up / Login” button in the upper right corner of the homepage. Once you become a member, you can access your reservations, view your past transactions, and benefit from member-exclusive campaigns.

Question 15

Is my membership information safe on gidiyorum.com?

Accepted Answer

Gidiyorum.com pledges to protect the privacy of all membership and personal information of its users at the highest level. Data shared on the platform is processed solely for the execution of service processes, in compliance with KVKK (Personal Data Protection Law) and relevant legal regulations. Your personal information is protected against unauthorized use through advanced encryption technologies, secure server infrastructure, and access restrictions. Gidiyorum.com does not share user data with third parties without explicit consent.

Question 16

I forgot my password. How can I reset it?

Accepted Answer

If you’ve forgotten your password while trying to sign in to your Gidiyorum.com account, you can easily reset it in just a few steps. Password reset steps: On the sign-in page, click the “Forgot your password?” link. Enter the email address associated with your account. Click the “Reset Password” button. Password reset email: A password reset link will be sent to your email address shortly. Click the link in the email to securely create a new password. If you don’t see the email in your inbox, please check your spam folder.

Question 17

How much baggage allowance do I have?

Accepted Answer

Baggage allowance may vary depending on the airline and the ticket class purchased. Each passenger is entitled to the cabin (carry-on) and checked baggage allowance defined for their ticket. You can view detailed information during the ticket purchase process.

Question 18

Can I purchase tickets in installments?

Accepted Answer

Yes. Within the scope of active campaigns, you can purchase domestic flight tickets in installments, provided that the specified conditions are met. We recommend reviewing the current campaign details.

Question 19

What is check-in and why is it necessary?

Accepted Answer

Check-in is the process where the airline verifies your flight and identity information before boarding. This can be done online or at the airport. Arriving for your flight without checking in may result in being denied boarding.

Question 20

Can I board the plane without checking in?

Accepted Answer

No. Most airlines do not allow boarding without completing the check-in process. Failing to check in online or arriving late at the airport may result in missing your flight.

Question 21

How can I choose my seat?

Accepted Answer

Seat selection can be assigned automatically during check-in, or you can choose your preferred seat. Depending on the airline, seat selection may be free of charge or subject to a fee. Selecting your seat in advance is advantageous, especially if you have specific seating preferences.

Question 22

How will I receive my flight ticket information?

Accepted Answer

Once your reservation and payment process is complete, your ticket information will be automatically sent to you via email and SMS. To ensure your details reach you without any issues, please make sure that your contact information is entered correctly.

Question 23

How can I delete my account?

Accepted Answer

To delete your account, you can visit the Profile page and click on the ‘Remove Account’ button.

Question 24

Can I pay for my ticket in cash?

Accepted Answer

No. On Gidiyorum.com, all ticket purchases are made exclusively via online payment. You can securely complete your payments using a credit or debit card through the 3D Secure security system. Cash payment options are not available.

Question 25

What is a Business Class flight ticket?

Accepted Answer

Business Class is a premium travel class that offers passengers wider seats, exclusive catering, and privileged services. It provides a superior travel experience through comfortable cabins and priority services.

Question 26

What is an Economy Class flight ticket?

Accepted Answer

Economy Class is the most affordable and common flight class. Discounted and promotional tickets are typically offered in this class, making it the preferred choice for passengers looking to travel economically.

Question 27

What is a First Class flight ticket?

Accepted Answer

First Class is the flight class that offers passengers the highest level of comfort and privileged services. It is the most exclusive travel category, featuring private cabins, personalized service, and a luxury travel experience.